Full time
Dar es Salaam
Posted 9 months ago

With over 100 years of rich history and positioned as local bank with region and International workers, it is grateful to work with our family to be offered the opportunity of being part of existing economic growth journey of our future and shape our destiny as proudly African group

The Customer experience will be responsible to provide bank services timeously through the implementation of goals per agreed standards.

Duties and responsibilities

  • Identification of Customer trips that will make the most significant impact
  • Map Customer trips by providing CSI view for Customer engagement
  • Identifying key customer needs that needs solution
  • Transforming customer trip by providing Customer centric design combining thinking
  • Showing key areas of action to enable bank profitability
  • Performing analysis indicated by problem solving
  • Running fast delivery with great impact
  • ¬†Provision of knowledge of industry issues
  • Acting as fundamental relationship with other vendors
  • Support of our efforts to create Customer experience



  • Bachelors degree¬† in related Field or equivalent
  • Three years experience in designing customer experience
  • Good Communication skills


The interested candidates should apply through the application button below


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