With over 100 years of rich history and positioned as local bank with region and International workers, it is grateful to work with our family to be offered the opportunity of being part of existing economic growth journey of our future and shape our destiny as proudly African group
The Customer experience will be responsible to provide bank services timeously through the implementation of goals per agreed standards.
Duties and responsibilities
Identification of Customer trips that will make the most significant impact
Map Customer trips by providing CSI view for Customer engagement
Identifying key customer needs that needs solution
Transforming customer trip by providing Customer centric design combining thinking
Showing key areas of action to enable bank profitability
Performing analysis indicated by problem solving
Running fast delivery with great impact
 Provision of knowledge of industry issues
Acting as fundamental relationship with other vendors
Support of our efforts to create Customer experience
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Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
